Privacy Policy

Ember LLC (“Ember,” “we,” “us”) operates emberflame.co. This Privacy Policy explains what personal information we collect, why we collect it, and how we use and protect it. By using our website or placing an order, you agree to this policy.

Information you provide directly:

• Name, email address, shipping address, and phone number when you place an order or contact us
• Payment information (processed securely by our payment provider — we never store your full card details)
• Messages you send through our contact form or email

Information collected automatically:

• IP address, browser type, operating system, and device information
• Pages visited, time spent on site, referring URL, and click behavior
• Cookies and similar tracking technologies (see Cookies section below)

• To process and fulfill your orders, including shipping and customer support
• To send order confirmations, shipping updates, and delivery notifications
• To respond to your inquiries and provide customer service
• To improve our website, products, and customer experience
• To send marketing communications (only with your consent — you can unsubscribe anytime)
• To run advertising campaigns and measure their effectiveness
• To prevent fraud and protect against unauthorized transactions
• To comply with legal obligations

We use cookies and similar technologies to improve your experience and measure advertising performance. These include:

• Essential cookies — required for basic site functionality (cart, checkout, sessions)
• Analytics — Google Analytics to understand how visitors use our site
• Advertising pixels — Meta (Facebook/Instagram) Pixel, TikTok Pixel, Google Ads, Snapchat Pixel, and Pinterest Tag to deliver and measure relevant ads

You can manage cookie preferences through your browser settings. Disabling cookies may affect site functionality.

We share information with trusted third parties only as necessary to operate our business:

• Payment processors (Stripe, PayPal) — to securely process payments
• Shipping carriers — to deliver your orders
• Email service providers — to send transactional and marketing emails
• Advertising platforms (Meta, Google, TikTok, Snapchat, Pinterest) — to deliver targeted ads and measure conversions
• Analytics providers (Google Analytics) — to analyze site usage

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are retained for a minimum of 3 years for tax and legal compliance.

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data
• Opt out of marketing communications at any time
• Opt out of the sale or sharing of personal information (California residents under CCPA)

To exercise any of these rights, email us at support@emberflame.co. We will respond within 30 days.

Our website is not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

We use industry-standard security measures including SSL/TLS encryption, secure payment processing, and access controls to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. Continued use of our website after changes constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy, email us at support@emberflame.co or visit our Contact page.